Returns and Refunds

Thirty nights to decide

Use the mask as often as you like for thirty nights from the day it arrives. If it has not become part of your evenings by then, email us and we refund what you paid in full.

You keep the mask. There is nothing to pack up, no label to print, and no reason to give. We would rather you keep it than spend an afternoon at the post office.

How to start a refund

1. Email sixthirtysupport@gmail.com from the address you ordered with.
2. Put your order number in the subject line. It is in your confirmation email and starts with a hash.
3. That is all we need. You do not have to explain yourself, though we always read it if you tell us what did not work.

When the money lands

We approve refunds within one business day. Your bank then takes its own time, usually 5 to 10 business days, to put it back on the card you paid with. We cannot speed that part up.

Refunds go back to the original payment method. We cannot send it somewhere else, and we cannot give store credit instead unless you ask for it.

After thirty nights

The sale is final. We say that plainly rather than burying it, because a month of nightly use is a real trial and we would rather set the line clearly than argue about it later.

If it arrives faulty or breaks

Different situation, and not covered by the thirty night window. If the mask arrives damaged, or stops working through no fault of your own, email us with your order number and a photo or short video of the problem. We replace it.

We do not currently offer a written warranty beyond that. If a unit fails, talk to us and we will deal with it case by case.

What is not covered

• Damage from dropping it, sitting on it, or getting it wet beyond a wipe with a damp cloth.
• Masks bought anywhere other than this store.
• Requests sent more than thirty nights after delivery.

Cancelling before it ships

Email us as soon as you can. If the order has not been packed we cancel it and refund you the same day. Once it is with the carrier it becomes a normal refund under the thirty night guarantee, which is not a worse outcome for you.