Contact
Email us
One address, and a person reads it.
sixthirtysupport@gmail.com
We aim to reply the same day, and always within one business day. If you write over a weekend you will hear back Monday.
What to include
You will get a faster answer if you send:
- Your order number if you have already bought something. It is in your confirmation email.
- A photo or short video if something is damaged or not working.
- The email you ordered with, if you are writing from a different one.
Common reasons people write
| You want to | What to do |
|---|---|
| Start a refund | Email us with your order number in the subject. Nothing else needed. |
| Change your address | Email immediately. We can usually fix it before the order is packed. |
| Report a fault | Send a photo or video with your order number. We replace it. |
| Ask before buying | Just ask. We will tell you if it is not right for you. |
Things we will tell you straight
If the mask is not a good fit for what you are hoping for, we would rather say so before you buy than process a refund in six weeks. Ask us anything, including whether it is worth it.
Send us a message
This goes to sixthirtysupport@gmail.com. A person reads it, usually the same day.